Questions and Answers

September 13, 2017 Vincent Tran 4

Below are questions we often receive from our clients on a daily or weekly basis. This list will gradually grow the more questions we receive. If you have any questions about the industry or about our services, we can add those inquiries on this list in order to help others understand our industry and our company.


How quickly can you ship the orders?

The simple answer is it depends, but here are some good guidelines are broken down by order type that can help:

  • E-commerce orders ship in 24 hours with a significant percentage of the orders leaving same day if submitted by 10 AM.
  • Retail / Wholesale / B-2-B orders ship in 48 hours with most leaving in 24.
  • Orders requiring Value Added Services (polybagging, tagging, custom labeling) usually add 24 hours to the above, depending on the scope of the task(s).
  • Orders with Print on Demand (POD) literature or garments and/or Kit on Demand (KOD) typically adds 24 hours to the above.


Outside from the usual orders, is it possible for me to make special orders for sales and events?

Yes, this is very common. We have a handful of tools to make this easy. They include online e-workflows that allow you to manually build orders to integrated solutions that allow our systems to connect directly to our client’s internal processes.


Do I need a pre-existing web store before contacting your business for fulfillment?

No. We help you find the best e-workflow solution. We have our own in-house web application and we support a number of major platforms like Shopify, Magento WooCommerce


Updated 1/10/2018